"We Don't Believe in Knowledge Collection, But Implementation and Results." 

1 day workshop

A workshop designed for DES, Jobactive, TtW, JVEN and CDP Employment Practitioners.

We can go anywhere in Australia to deliver these workshops. No rural town or city are too far.

Download and print course outline

Working with Resistant Clients

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By the end of this course participants will:


  • Learn key methods of how to influence your jobseeker and build a lasting relationship.
  • Discover the difference between authority and autonomy support.
  • Develop ways you can create desire and interest when talking to a resistant jobseeker.
  • Utilise motivational interviewing tools and recognise how they can help elicit and change behaviour.
  • Use narrative story telling when your jobseeker is making excuses.
  • Develop ways you can maintain balance between doing your job (compliance) and building a long lasting relationship with your jobseeker. ​ 

Do you help unemployed  people with barriers back into work?

Would you like to learn key skills in how to influence even the most resistant clients?

Are there some jobseekers on your caseload who could use some motivation?





Topics covered:​


  • Examining your philosophy of resistance.
  • Types of difficult clients.
  • Ways to Influence your job seeker and build a lasting relationship.
  • Autonomy vs authority support.
  • Create desire and interest when talking to a resistant jobseeker.
  • Motivation and how it works.
  • Motivational interviewing.
  • Tools and skills required for motivational questioning.
  • Storytelling to get your message across.
  • How to maintain balance between doing your job (compliance) and building a long lasting relationship with your jobseeker. 

Many of your jobseekers will have gone through some major changes in their life. Perhaps everything was going well, they had an established career and a sudden disability turned their life upside down. Other times, an unexpected job loss caused much uncertainty. Or perhaps they are feeling discouraged about the lack of job opportunities and constant rejection from employers. It could even be that they have had bad experience with previous employment consultants and have lost the trust. Being able to understand and work with these types of clients is vital. This course will not only help you understand your resistant clients, but give you the tools to be able to motivate, influence and elicit change in their behavior.